Shipping policy

SHIPPING POLICY

PEAK MORION is committed to offering reliable and efficient delivery services worldwide.
This Shipping Policy explains how orders are processed, shipped, and delivered.

All information below should be used by the web developer to correctly configure the website’s shipping section

MAIN SHIPPING CARRIER

PEAK MOTION works primarily with Mondial Relay as its official carrier for European deliveries.

Mondial Relay provides:

  • Locker Delivery
  • Point Relais Delivery (Pickup Points)
  • Home Delivery (available in selected countries)

For countries where Mondial Relay does not operate, PEAK MOTION will ship using an alternative international carrier such as Colissimo, UPS, or DHL. In these cases, shipping prices are calculated automatically at checkout.

SHIPPING DESTINATIONS & PRICES

Below are the official shipping rates Peak
Motion will use for the launch phase (2025)

France

  • Mondial Relay – Locker: €5
  • Mondial Relay – Point Relais: €5
  • Mondial Relay – Home Delivery: €6

Belgium

  • Mondial Relay – Locker / Point Relais: €6

Germany

(Mondial Relay only offers home delivery in Germany.)

  • Mondial Relay – Home Delivery: €12

Spain

  • Mondial Relay – Locker / Point Relais: €6

Portugal

  • Mondial Relay – Locker / Point Relais: €6

Italy

  • Mondial Relay – Locker / Point Relais: €6

Luxembourg

  • Mondial Relay – Locker / Point Relais: €6
  • Mondial Relay – Home Delivery: €12

OTHER COUNTRIES
(INTERNATIONAL SHIPPING)

For all destinations not listed above, shipping will be handled by an alternative international carrier.

Shipping fees will be automatically calculated at checkout based on destination and weight.

PROCESSING TIMES

  • Orders are processed within 1–2 business days.
  • Orders placed during weekends or holidays will be processed on the next business day.

DELIVERY TIMES (ESTIMATED)

  • France: 2–4 business days
  • Europe (Mondial Relay zones): 3–7 business days
  • International: 7–15 business days

TRACKING INFORMATION

All orders include tracking. Customers will receive a tracking link via email or SMS once the order has been shipped.

LOST OR DELAYED PACKAGES

If a package is delayed or lost, customers must contact PEAK MOTION customer support. We will open an investigation with Mondial Relay or the alternative carrier.

PEAK MOTION is not responsible for delays caused by:

  • Incorrect shipping information provided by the customer
  • Customs processing
  • Strikes or carrier issues
  • High seasonal demand

However, we always do our best to help resolve any issue.

CUSTOMER SUPPORT

For shipping questions or order issues, customers may contact us at: info@peakmotion.fit